Política de reembolso

This Refund Policy applies to all purchases made through Mushmora. Due to the nature of dietary supplements and ingestible products, refunds are limited in accordance with health, safety, and regulatory standards.

Final Sale Policy

All dietary supplement products sold by Mushmora are considered final sale once shipped. For health and safety reasons, we do not accept returns or issue refunds for opened, used, consumed, or tampered products, including items with broken or removed safety seals.

Non-Refundable Circumstances

Refunds are not provided for personal dissatisfaction, lack of perceived results, taste preferences, allergic reactions, individual sensitivities, or failure to follow recommended usage instructions. Individual results may vary, and no specific outcome is guaranteed.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, you must contact Mushmora within 48 hours of delivery. Clear photographic evidence of the product and its original packaging is required to allow proper investigation. When validated, Mushmora may, at its discretion, offer a replacement, store credit, or refund if a replacement is not available.

Orders Not Received

If your order has not been delivered within 20 business days from the shipping date, please contact us at info@mushmora.com. We will initiate an investigation with the shipping carrier. Refunds or replacements are issued only after the shipment is officially confirmed as lost in transit by the carrier.

Refund Authorization and Processing

All refunds require internal review and approval. Approved refunds are issued to the original payment method used at checkout. Processing times depend on the payment provider and typically take 5–10 business days to appear.

Cancellations

Orders may be cancelled within 12 hours of purchase, provided the order has not yet entered processing or shipment. Once an order is being processed or has shipped, it cannot be cancelled or refunded.

Chargebacks

Customers agree to contact Mushmora customer support before initiating any payment dispute or chargeback. In the event of a chargeback, Mushmora may submit evidence including proof of delivery, policy acknowledgment, and customer communications to the payment processor. Unauthorized or abusive chargebacks may result in account review or permanent restrictions on future purchases.

Policy Acknowledgment

By completing a purchase on our website, customers acknowledge that they have reviewed, understood, and agreed to this Refund Policy, along with our Terms of Service, Shipping Policy, and Privacy Policy.

Contact Information

If you have any questions regarding this Refund Policy, please contact Mushmora at:

info@mushmora.com